Turkey's Unique Digital Maturity Level Index and Operations&Maintenance Guide was Prepared

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The Digital Maturity Model and Guidance Project conducted by TÜBİTAK BİLGEM Software Technologies Research Institute created a unique digital maturity model for Turkey to determine the digitalization capacity and competence in public institutions and services.

In this study, national policy objectives, examples of international organizations and consulting firms, foreign country cases and academic studies were examined in the context of current situation analysis.

A questionnaire survey with the central government was conducted to obtain information on the current level of maturity. It was determined that the priority issue was the operational and maintenance competence which constitutes a significant part of the budget of the public sector. The Digital Maturity Model and the Operations & Maintenance Guide were created in line with the identified requirements and observations. The Model and the Guide, which is to be upgraded with pilot applications, will be presented to all stakeholders of the digital government ecosystem, particularly public institutions, at the publicity meeting to be held in January, 2017.

With this project, it is aimed to support the development of a systematic and holistic viewpoint in digital government studies, to foster operations and maintenance competencies of public institutions, and to improve the quality and performance of digital public services by increasing the efficiency, effectiveness and security of related projects and activities.